Refund Policy
Scope
This policy applies to fees paid for System Workline performance report production, KPI consultations, report audits, and manager reporting workshops. It does not apply to third-party costs we pass through with your prior approval.
Deposits and contract signing
Engagements typically require a 40% deposit on contract signing. Deposits are non-refundable once intake work has begun — including template review, reconciliation calls, or draft layout started — because staff time is allocated to your reporting cycle.
Cancellation by client
- Before intake work begins: Full refund of deposit minus any documented third-party costs already incurred.
- After intake but before draft delivery: Deposit retained; any additional payments for work completed to date are non-refundable. Partial delivery of reconciliation notes or gap lists constitutes work completed.
- After draft delivery: No refund of fees for work delivered. You may still receive agreed deliverables per contract terms.
Rescheduling
Reporting deadlines may shift when ministry dates change. Rescheduling is free if requested at least 10 business days before our scheduled draft delivery and new dates are mutually agreed. Rescheduling within 10 business days may incur a fee of up to 15% of the engagement balance to cover replanning.
Workshops and on-site sessions
Workshop cancellations more than 7 business days before the session: full refund of workshop fee. Within 7 business days: 50% refund. No-shows without notice: no refund. You may reschedule once without penalty if we have availability.
Partial refunds
If we fail to deliver a contracted deliverable on the agreed date solely due to System Workline delay (not delayed client data or approvals), you may request a partial refund proportional to the undelivered portion, or an extension at no extra cost. Partial refunds are not available when ministry rejection results from inaccurate source data you supplied.
Non-refundable items
- Completed report production, audit memos, or consultation deliverables already sent
- Rush fees when delivery occurred on the rush timeline
- Travel costs for on-site sessions once travel is booked
- Additional revision rounds beyond the contract scope
Refund process
Email contact@system-workline.click with your contract reference, reason for request, and bank details for transfer. We acknowledge within 3 business days and decide within 10 business days. Approved refunds are processed within 14 business days to the original payment method when possible.
Disputes
We aim to resolve concerns directly. Unresolved disputes are subject to the governing law and jurisdiction stated in our Terms of Service.
Contact
System Workline Co., Ltd.
SongThan1Industrial2ALamThanhDepot,DiAnDistrict,DiAnDistrict,BinhDuong,Vietnam
Email: contact@system-workline.click
Phone: +846503732729